Patient Experience

We know that providing quality care isn't just about performing procedures well.  It's about making you feel comfortable, respected and valued. We treat every patient as the most important person we care for that day. While we're routinely recognized for the skilled care we provide, we are also remembered for the care and compassion we show to each and every patient whose lives we touch.

Our commitment to you includes:

  • Making sure you are well informed about what to expect during your stay
  • Taking the time to listen to you and your family members to understand your needs and do what we can to ease your anxiety
  • Making you comfortable and promote healing
  • Calling you after you are discharged to check how you are doing and answer any concerns you have

Women's Choice Award for Patient Experience

New Hanover Regional Medical Center's commitment to our patients has been recognized with the Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience. 

America’s 100 Best Hospitals for Patient Experience is the only national list to focus on female patient satisfaction and recommendation scores. The process begins with scores derived by the Centers for Medicare and Medicaid Services for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score takes a subset of the questions HCAHPS uses, that research and experience shows are more important to women than to men. Weight is applied to each of those questions to adjust for relative importance and to arrive at a numerical score.

The 100 best scores in each of the four bed size categories determine the America’s 100 Best Hospitals for Patient Experience award winners. NHRMC falls in the largest category, which includes hospitals with more than 400 beds.