Service Animals at NHRMC

NHRMC is committed to providing accessible surroundings to all members of our community. As such, we welcome service animals in compliance with the American With Disabilities Act (ADA) and other applicable state and federal laws for any person with a disability.

Guidelines for Service Animals

A service animal, as defined in the ADA, is any dog or miniature horse that is trained to do work or tasks for a person with a disability. Service animals may not be allowed in areas of the hospital where they would cause a major change to hospital operations or a threat to the safety of others or the hospital.

Comfort or emotional support animals are not considered service animals by the ADA and are not allowed at NHRMC.

The individual for whom the service animal is performing work is responsible for the care and behavior of the animal at all times, and when they cannot be or must enter an area of the hospital where the animal is not allowed, the animal's handler must make arrangements during that time.

Hospital employees are not responsible for the care of a service animal at any time. There are circumstances where a service animal may not be allowed such as in the ICU or when a patient is at high risk for infection.

Service Animal Relief Areas

NHRMC has two fenced-off Service Animal Relief Areas outside the main entrance to the NHRMC Zimmer Cancer Center and outside the main entrance to the NHRMC Betty H. Cameron Women’s & Children’s Hospital.

For Questions About Service Animals

If you have any questions or concerns regarding our policy on service animals, please call:

  • Risk Management: 910.342.2439
  • Michele Erich: 910.667.5870 (Monday through Friday only)